FLUX charges for the inspection and grading work performed. A difference of opinion about a grade is not, by itself, a service error.
Grading standards
FLUX evaluates centering, corners, edges, and surface using computerized inspection followed by review from a trained grader. The final grade reflects the card’s condition at the time it is examined.
Grading is a professional opinion. Resubmission, age, storage, handling, changing standards, or review by another company may produce a different result. Grades do not guarantee authenticity or monetary value unless a specific service expressly includes that determination.
Turnaround estimates
Standard15 days
Express7–9 days
Bulk · 21+ cards15–20 days
Turnaround begins when the cards are delivered, matched to a paid submission, and checked into the FLUX system. Shipping time is separate. These are service estimates rather than guaranteed completion dates.
Refund eligibility
Contact FLUX promptly if you need to cancel. A grading-fee refund may be available before cards are received or before grading work begins. Once inspection, research, grading, imaging, labeling, or encapsulation has started, grading fees are non-refundable.
If FLUX cannot perform a paid service, the unperformed grading fee will be refunded. Shipping, insurance, completed work, and payment-processing costs may be excluded when allowed by law. Dissatisfaction with an accurately recorded grade is not grounds for a refund.
Label and service errors
If a FLUX label or certificate contains an apparent data-entry error, contact support@fluxgrading.com within seven days after delivery and include the submission number, certificate number, and clear photographs. FLUX will review the record and, if we confirm our error, provide the appropriate correction without an additional grading fee.
Do not open or alter the holder before contacting us. Damage after delivery or changes made outside FLUX may prevent a free correction.
Grade questions and reviews
Customers may ask for an explanation of the recorded grade and subgrades. A new evaluation or regrade is a separate service and may result in the same, higher, or lower grade. Any available review fee and submission procedure will be disclosed before the card is sent back.