Information we collect

When you create a submission or contact FLUX Support, we collect information such as your name, email address, telephone number, shipping and billing details, submission notes, support messages, card descriptions, declared values, and images you choose to upload.

We receive transaction identifiers and payment status from our payment provider. FLUX does not directly receive or store your complete payment-card number. Our hosting and security providers may automatically process basic technical information such as IP address, browser type, request time, and security logs.

How we use information

We use information to create and manage submissions, match payments, receive and return cards, provide status updates, send service emails, publish certificate records, prevent misuse, maintain security, respond to support requests, and meet legal or accounting obligations.

Service providers

We share information only as needed with companies that help operate FLUX, including Stripe for payments, Resend for transactional email, Cloudflare for hosting and data services, and shipping carriers for delivery. These providers process information under their own terms and privacy practices.

We may also disclose information when required by law, to protect customers or FLUX, to investigate fraud or security incidents, or as part of a business transfer. We do not sell personal information or share it for unrelated third-party advertising.

Certificate records

Verification pages are designed to be public. They may display the card’s certification number, identification, grade, subgrades, and slab image. They do not display the submitter’s name, email, telephone number, payment details, or shipping address.

Retention and security

We retain submission and certificate information for as long as reasonably needed to provide the service, maintain grading records, resolve disputes, prevent fraud, and satisfy legal or financial recordkeeping requirements. Retention periods can differ by record type.

FLUX uses reasonable administrative and technical safeguards, but no online system or transmission method can be guaranteed completely secure. Please do not send payment-card numbers or sensitive identity documents by email.

Your choices and requests

You may ask to access, correct, or delete personal information associated with you, subject to identity verification and records FLUX must retain. Certificate records tied to a graded card may remain public to preserve verification integrity.

The service is not directed to children under 13. For privacy questions or requests, email support@fluxgrading.com.