Use the address in your paid confirmation, package cards securely, and choose tracking and insurance appropriate for their value.
Sending cards to FLUX
The sender is responsible for cards until the carrier confirms delivery to the FLUX shipping address. Complete payment first and use the exact address in that order’s confirmation email. Addresses from older orders may no longer be valid.
Follow the FLUX Packing Guide. Use a sturdy box, protect each card, prevent movement, include the submission number, and retain the carrier receipt. FLUX strongly recommends tracking and shipping insurance.
Delivery and check-in
A carrier’s “delivered” scan means the package reached the delivery location. It may take additional time for FLUX to open, identify, and check in the cards. Turnaround begins after the package is matched to the paid submission and entered into the system.
If tracking shows delivery but the status has not updated after a reasonable receiving period, contact support with the tracking number and submission number.
While cards are in FLUX custody
FLUX uses reasonable handling, storage, and identification procedures. Reported declared values help identify the shipment and evaluate appropriate handling; they are not an appraisal or an insurance policy.
If a card is lost or physically damaged due to a verified FLUX handling error, contact us promptly. Any responsibility is subject to the Terms & Conditions and rights that apply under law.
Return shipping
Completed submissions are sent to the return address associated with the order. Customers must notify FLUX of an address correction before return shipment is purchased or prepared. A change is not effective until FLUX confirms it.
Tracking will be used when available. After the carrier accepts the return package, transit delays and carrier handling are governed by the carrier’s service and claims process.
Damage, delay, or loss
For a package sent to FLUX, the sender files any carrier claim. For a return package purchased by FLUX, contact us promptly so we can determine who must open the claim. Keep all packaging, labels, photographs, receipts, and tracking records until the issue is resolved.
Visible shipping damage should be photographed before the package is opened when possible. Email support@fluxgrading.com with the submission number, tracking number, photographs, and a description of the issue.